Privacy Policy

Open Choice ("Open Choice," "we," "us," or "our") is committed to protecting the privacy of individuals who use our platform. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website or use our services.

1. Information We Collect

We collect information you provide directly to us, including:

• Account information — name, email address, phone number, company name, National Producer Number (NPN)
• Financial information — billing details and deposit information necessary to process transactions
• License data — insurance producer license details for eligibility verification
• Communications — messages you send to us via email, phone, or portal support

We also collect certain data automatically when you use our platform:

• IP address and device identifiers
• Browser type and operating system
• Pages visited and time spent on our platform
• Referring URLs and click activity

2. How We Use Your Information

We use the information we collect to:

• Create and manage your buyer account
• Verify your insurance license and eligibility
• Process deposits, credits, and billing transactions
• Deliver leads and calls based on your configured preferences
• Provide customer support and respond to inquiries
• Send transactional emails, account notifications, and service updates
• Detect and prevent fraud, abuse, or unauthorized account access
• Comply with applicable laws and regulatory requirements
• Improve our platform, services, and user experience

3. Sharing of Information

We do not sell your personal information. We may share information with:

• Service providers — third-party vendors who assist with payment processing, email delivery, analytics, and platform infrastructure, under confidentiality obligations
• Legal and regulatory authorities — when required by law, subpoena, or government order
• Business transfers — in connection with a merger, acquisition, or sale of company assets, with appropriate protections

4. Data Retention

We retain your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. You may request deletion of your account at any time subject to applicable legal holds.

5. Security

We implement commercially reasonable administrative, technical, and physical safeguards to protect your information. However, no data transmission or storage system is guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

6. Cookies and Tracking

We use cookies and similar technologies to maintain sessions, remember preferences, and analyze platform usage. You may disable cookies through your browser settings, though some features may not function properly as a result.

7. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their policies independently.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Google Drive Integration and Google User Data

Open Choice may offer a Google Drive integration inside Lead Portal to help buyers store and manage contact-related files in their own connected Google Drive account.

What Google data we access

• Google account identity data — such as the connected account email address and basic profile information used to identify the connected Google account
• Google Drive file and folder metadata — such as folder IDs, file IDs, file names, modified dates, mime types, and related metadata needed to display and manage files inside Lead Portal
• OAuth credentials — including OAuth tokens or refresh tokens needed to keep the Google Drive connection active and allow requested integration actions

Why we access Google data

• To allow buyers to connect their Google Drive account to Lead Portal
• To create or use buyer-owned folders for specific CRM contacts
• To upload contact files to the buyer's Google Drive account
• To list, open, download, and otherwise support file actions requested by the buyer inside Lead Portal

Where files live

Files uploaded through this integration are intended to remain stored in the user's connected Google Drive account. Open Choice uses file metadata and connection credentials to support the integration workflow, but the purpose of the integration is to let buyers manage these files through their own Google Drive environment.

Sharing and disclosure

We do not sell Google user data and we do not use Google user data for advertising. We use Google user data only to provide the Google Drive integration requested by the buyer. We may share limited integration-related data with infrastructure and platform service providers that help us securely operate Lead Portal, store encrypted connection credentials, or process integration metadata, subject to confidentiality and security obligations.

Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect Google user data associated with the integration. This may include encryption of stored OAuth credentials, restricted internal access controls, authenticated session requirements, and logging or monitoring designed to reduce misuse or unauthorized access.

Revocation and deletion

Users may disconnect Google Drive from Lead Portal or revoke Open Choice access from their Google account settings. If a user disconnects the integration, Open Choice will stop using the stored connection for future Google Drive actions. We may retain limited records or metadata as needed for security, audit, legal compliance, or account-support purposes, and will delete or disable stored tokens in accordance with our operational and legal retention requirements.

10. Google Contacts Sync and Google User Data

Open Choice may offer a Google Contacts sync inside Lead Portal to help buyers sync Lead Portal contacts into their own connected Google Contacts account.

What Google data we access

• Google account identity data — such as the connected account email address and basic profile information used to identify the connected Google account
• Google Contacts data — including contact identifiers, names, phone numbers, email addresses, mailing addresses, and related contact fields needed to create or update buyer-requested contact records in Google Contacts
• OAuth credentials — including OAuth tokens or refresh tokens needed to keep the Google Contacts connection active and allow requested integration actions

Why we access Google data

• To allow buyers to connect their Google Contacts account to Lead Portal
• To create Google Contacts from contact records stored in Lead Portal
• To update Google Contacts that were previously synced from Lead Portal
• To support a buyer-requested one-way contact sync from Lead Portal to Google Contacts

How the sync works

The Google Contacts sync is intended to be one-way from Lead Portal to the user's connected Google Contacts account. Lead Portal remains the source of truth for buyer CRM contact records, and Open Choice uses Google user data only to support the sync feature requested by the buyer.

Sharing and disclosure

We do not sell Google user data and we do not use Google user data for advertising. We use Google user data only to provide the Google Contacts sync requested by the buyer. We may share limited integration-related data with infrastructure and platform service providers that help us securely operate Lead Portal, store encrypted connection credentials, or process integration metadata, subject to confidentiality and security obligations.

Security

We use commercially reasonable administrative, technical, and organizational safeguards to protect Google user data associated with the integration. This may include encryption of stored OAuth credentials, restricted internal access controls, authenticated session requirements, and logging or monitoring designed to reduce misuse or unauthorized access.

Revocation and deletion

Users may disconnect Google Contacts from Lead Portal or revoke Open Choice access from their Google account settings. If a user disconnects the integration, Open Choice will stop using the stored connection for future Google Contacts sync actions. We may retain limited records or metadata as needed for security, audit, legal compliance, or account-support purposes, and will delete or disable stored tokens in accordance with our operational and legal retention requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website with a revised effective date. Continued use of the platform after changes constitutes acceptance.

12. California Residents

If you are a California resident, please review our California Privacy Notice for additional rights and disclosures under the CCPA/CPRA.